Hey Rebels! At Scummy Bears Shop, we’re all about keeping your festival vibes strong from the moment you click “buy” until you’re slaying in your new gear. Hereā€™s the lowdown on how we handle shipping and returnsā€”so you can shop with confidence and focus on what really matters: your style.

Shipping Information

We ship globally (except Asia and some remote areas) because everyone deserves a piece of the Scummy Bears edge. Hereā€™s what to expect after you place your order:

Order Processing

Weā€™re quick! Your order will be processed within 1-2 business days. Once itā€™s out the door, weā€™ll send you a tracking number so you can follow your goodies on their journey to you.

Shipping Methods

  • Standard Shipping: Via DHL or FedEx. Your order arrives in 10-15 days after shipping. Cost: $12.95.
  • Free Shipping: For orders over $50, we hook you up with free shipping via EMS. Delivery takes 15-25 days after shipping.

šŸ“¦ Heads up, rebels! International orders might face customs feesā€”we donā€™t cover those, so keep an eye out.

Returns & Exchanges

We get itā€”sometimes the fit isnā€™t right or the vibeā€™s off. No stress! Our returns and exchanges process is designed to be as smooth as your favorite beats.

Return & Exchange Policy

Youā€™ve got 15 days from when you receive your order to request a return or exchange. All items must be in their original condition: unworn, unwashed, with tags attached, and in the original packaging.

Non-Returnable Items

For hygiene and safety, we canā€™t accept returns on:

  • BODY SUITS & SWIMWEAR (intimate apparel)
  • CHOKERS & NECKWEAR (worn close to skin)
  • FANCY SMELL products (personal care items)
  • Any items from DEALS or FESTIVAL ESSENTIALS SALE (these are final sale, so grab ā€™em while they last!)

How to Return or Exchange

Follow these steps to get the ball rolling:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to make it easy!
  2. Wait for Approval: Weā€™ll hit you back within 2 business days with a return authorization and shipping instructions.
  3. Package Your Items: Securely pack everything in the original packaging with all tags still on.
  4. Ship It Back: Send the package to our warehouse at:
    828 Ward Road, El Paso, US 79901
  5. Notify Us: Email us your tracking number so we can keep tabs on your return.

Return & Exchange Request Template

Copy and paste this into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Scummy Bears Team,

Iā€™d like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Items to Return/Exchange: [List items with sizes/colors] Reason: [Reason for return/exchange]

Please let me know the next steps.

Thanks,
[Your Name]

Refunds & Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we get your items.
  • Refund Method: Your refund will go back to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees arenā€™t refundable.
  • Exchange Shipping: For exchanges, weā€™ll cover the shipping for your new itemā€”on us!

International Returns

International rebels, youā€™re covered too! The process is the same, but youā€™re responsible for return shipping costs and any customs fees. We recommend using a trackable service so nothing gets lost in the mix.

Questions?

Weā€™ve got your back! Reach out to our support team:

šŸ“§ Email: [email protected]
šŸ“ Address: 828 Ward Road, El Paso, US 79901

We typically respond within 24-48 hours. For faster help, include your order number in your message!

Keep slaying your style, rebels! šŸ»āœØ